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Rates are greyed out in GTEstimate

Users often find that when they have created a case, and gone to estimate and imported the file, when they realise the rates need to change they cannot amend them in GTEstimate portal.

The solution is to look for the “Estimate Options” link on the claim card in Global as the rates need to be amended there and then revisit GTEstimate and recalculate.

This will reset the calculation to the correct rates

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